ISO/IEC 17021-1

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• What is ISO/IEC 17021-1 and who does it apply to?ISO/IEC 17021-1:2015 specifies principles and requirements for bodies providing audit and certification of management systems.
• What are the key ISO/IEC 17021-1 requirements for a certification body?ISO/IEC 17021-1 covers multiple interconnected areas of certification body operation. Impartiality A certification body needs to manage risks to impartiality and conflicts of interest. This includes identifying, analyzing, evaluating, treating, monitoring, and documenting risks related to impartiality.
• How can certification body software support ISO/IEC 17021-1 operations?Certification body software cannot make an organization automatically compliant with ISO/IEC 17021-1. However, a properly designed certification body management system can help an organization implement controlled workflows, maintain records, improve traceability, assign responsibilities, and retrieve evidence. CABflo connects the certification lifecycle CABflo is designed specifically for certification body operations and connects: Client Management Manage client information, applications, scopes, contracts, documents, certification status, and certification history. Auditor Competence Management Maintain auditor qualifications, CVs, training records, experience, technical codes, witness audits, NDAs, and supporting competency evidence. Audit Planning Manage certification audits, surveillance audits, recertification audits, auditor assignments, dates, scopes, and responsibilities. Audit Management Connect audit information, audit activities, findings, reports, and certification records to the appropriate client and certification cycle. Technical Review Maintain the review stage between audit completion and certification decision with clear responsibility and traceability. Certification Decision Manage certification decision activities and maintain the associated records. Certificate Management Connect certificates with the client, certification scope, audit history, certification decision, surveillance cycle, and recertification. Surveillance and Recertification Track continuing certification activities, upcoming audits, certification cycles, and required records. Complaints and Appeals Maintain controlled information relating to complaints and appeals as part of the certification body's quality and certification processes. Quality and Accreditation Records Centralize internal audits, management reviews, corrective actions, impartiality records, complaints, appeals, and other quality-related evidence. Audit Trail Track important user activities and changes so the certification body can see who performed an action and when..